Project CancellationsShould client wish to cancel their project / subscriptions, Chimes Consulting must be advised 1 month in advance. Client subscription may be cancelled anytime. However, Down payment is nonrefundable. Remaining checks may be returned once the cost for all completed work beyond what was already paid is computed by Chimes Consulting and paid by the client. Additional one-month payment will be billed to cover for other project expensed.
Project PauseClient is allowed for one service or subscription pause during the project duration. The pause may not be longer than 3 months. Should the pause exceed three months, it will automatically be a cancelled project or subscription. To reinstate the service, the client must advice Chimes Consulting of the new start date with at least 3 weeks before the desired time to resume.
Additional rules apply to the following services:
Changes to Design and strategy Project ScopeCompany will allow one (1) complementary revision round to be requested by Client anytime during seven days (7) after being fully presented with final Deliverables. Client may only request changes pertaining to the front-end visual design. If Client used the one (1) complimentary revision round and wishes to request additional changes, Client will be billed at an hourly rate accordingly. All change requests MUST be in written form and emailed to Company. If Client does not request any changes and the seven-day period has expired, then the one (1) complementary revision round will automatically become void with NO EXCEPTIONS.
Revision PolicyThe complimentary Design and strategy revision round is subject to the following:
Change Requests for ProjectsIf Client wants to change the Scope of Work after acceptance of proposal, Client shall send Company a written Change Order describing the requested changes in detail. Within seven (7) days of receiving a Change Order, Company will respond with a statement proposing Company’s availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. Company will evaluate each Change Order at its standard rate and charges. Anything that is outside of the Project Proposal is deemed out of scope unless stated in the proposal,
Dispute ResolutionParties agree to attempt to resolve any dispute by negotiation between the parties. Legal Fees Client agrees to pay any and all legal fees that was a result of any claim, lawsuit or dispute that client pursues, including lawyer fees, travel expense as a result of any lawsuit and all non-legal expenses that were as a result of any lawsuit or claim, regardless of the winning party.
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